Bespoke e-Learning
A suite of Compliance courses to assess and build knowledge of the legal restrictions and practice the process of selling and denying the sale of age restricted products in England.
A long-term project developing and deploying several e-Learning courses during 2024 and 2025.
Technology used
Articulate Storyline
TechSmith Camtasia
Twine
Highlights
Personalised Learner Path by role and knowledge.
Pre-learning assessments.
Scenario based activities.
Interactive ‘pull’ options for extra learning.
Project Overview
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![A snapshot of a Jessanol project gant chart.]()
Process
LLAMA (Agile based) project methodology was used, supported by Asana software, enabling rapid development of the e-Learning courseware. The course was built in releases, enabling SME reviews to occur within the course itself. Content updates and iterations were managed in several releases, resulting in a final solution on time and in budget.
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![Front cover of a Learning Needs Analysis report by Jessanol]()
Analysis
Facilitated workshops with a working group of Subject Matter Experts (SME's) resulted in a thorough analysis of the business challenge and the production of a Learning Needs Analysis.
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![An image of an action map.]()
Action Mapping
Action Mapping was an essential activity, identifying the desired actions that the learner was expected to undertake to achieve compliance.
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![Sample of the ARS project Curriculum]()
Solution Design
Course mapping resulted in the production of the curriculum design and solution design documents: who was learning what; and how.
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![All of the visual elements in the course shown on one page.]()
Visual Design
The course look and feel was mocked up, reviewed and updated, resulting in a suite of frames that were used throughout the course. Accessibility, usability and the specific needs of the persona: English as an additional language; and low technical proficiency; alongside the primary route of delivery: mobile phone, were all incorporated into the layout design.
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![Screenshot of Articulate Storyline]()
Build and Iteration
The course was built in several sprints directly into Storyline. Thus enabling SMEs to review each release and I could incorporate feedback into the current and future releases. Reviewing the course itself simplified the review process, kept feedback structured and tracked; and removed the need for storyboards.
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![Sample of test script for Jessanol]()
Testing and Deployment
Testing was completed during and after build. Test scripts for technical testing, e.g. navigation and bugs; and QA testing, e.g. layout, animation, timing were used. On completion of the build, Accessibility testing was undertaken, supported by test scripts and technology; and User Experience testing to identify any remediation work. Final updates were made before deployment to LearnDash.
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![Screenshot of clients website]()
Return on Investment
By providing the e-Learning solution to retailers, Trading Standards Officers are able to spend significantly less time undertaking training delivery and assessing retailer competence. Activities such as assessing knowledge using manual quizzes have been replaced; and the ability to provide a 'carrot' to retailers to prevent legal non-compliance has supported the on-going efforts to increase good-will and public support.
“Jane has been a pleasure to work with on our e-learning project. She has expertly navigated the complexity of coordinating across various stakeholders, ensuring that the project runs smoothly and stays well organised. Her thoroughness, attention to detail, and collaborative approach have been invaluable. Jane has expertly managed the complexity of this project, resulting in a fully compliant e-learning course for Trading Standards authorities. She has consistently gone above and beyond, providing clear guidance every step of the way. Her expertise has truly brought this project to life.”
Jo Powell
CEnTSA Regional Training and Development Co-ordinator
Warwickshire Trading Standards