Privacy Notice
Jessanol Ltd respects your privacy and is committed to protecting your personal information. This privacy notice explains what personal information we collect, how we use it, why we use it, how long we keep it, and what rights you have.
This notice applies to clients, prospective clients, learners, course participants, newsletter subscribers, suppliers, associates, website visitors and anyone who contacts or works with Jessanol Ltd.
Who we are
Business name: Jessanol Ltd
Company number: 16260123
Registered and Trading address: The Cherries, Station Road, Claverdon, CV35 8PH
Email: jane@jessanol.com
Jessanol Ltd provides learning and development consultancy, digital learning, onboarding support, business support and related services.
We do not have a formal Data Protection Officer. For any questions about your personal information, please contact Jane Feilden using the email address above.Email: jane@jessanol.com
What personal information we collect
Depending on how you interact with us, we may collect and use:
your name and contact details, including email address and telephone number
business information, such as organisation name, job title and sector
enquiry details and messages you send to us
booking and meeting information
client account information
information needed to provide our services
course registration and participation information
learning progress, completion and assessment information, where relevant
payment and transaction information
marketing preferences and newsletter subscription details
website usage information, such as how people interact with our website, content, forms or services
records of calls, meetings, decisions, feedback, compliments or complaints
audio or video recordings, where a session is recorded and you have been informed
We may also process personal information contained within documents, spreadsheets, course materials, learner lists or business records provided by clients when we are delivering work for them.
We do not intentionally collect special category personal data unless it is necessary for a specific service or you choose to provide it to us. Special category data includes information such as health information, disability-related information, racial or ethnic origin, religious beliefs, political opinions or similar sensitive information.
How we collect personal information
We may collect personal information:
directly from you when you contact us, book a call, complete a form, subscribe to a newsletter, buy a product or use our services
through our website, enquiry forms, booking forms, client portal or learning platforms
through email, online meetings, calls or project communications
from clients who provide learner, employee or participant information so we can deliver services on their behalf
from third-party platforms we use to operate our business, such as CRM, email marketing, payment, website, learning or project management tools
Why we use personal information and our lawful basis
We only use personal information where we have a lawful basis to do so.
Responding to enquiries
Personal information used: Name, contact details and enquiry details.
Lawful basis: Legitimate interests: responding to people who contact us.
Providing services to clients
Personal information used: Contact details, business information, project information, meeting notes and supplied content.
Lawful basis: Contract, or steps before entering into a contract.
Managing client accounts and project delivery
Personal information used: Contact details, account details, service history and communications.
Lawful basis: Contract and legitimate interests.
Delivering courses, learning products or workshops
Personal information used: Name, email address, learner details, progress, completion and feedback.
Lawful basis: Contract, legitimate interests or consent, depending on the service.
Processing payments and keeping financial records
Personal information used: Contact details, transaction information and invoice records.
Lawful basis: Contract and legal obligation.
Sending newsletters or marketing updates
Personal information used: Name, email address, preferences and engagement information.
Lawful basis: Consent, or legitimate interests where permitted by law.
Improving our website, products and services
Personal information used: Usage data, feedback, service history and analytics.
Lawful basis: Legitimate interests: improving our services and user experience.
Handling complaints, queries or legal claims
Personal information used: Contact details, correspondence and records of services provided.
Lawful basis: Legal obligation, contract or legitimate interests.
Meeting legal, tax and accounting obligations
Personal information used: Contact details, invoices, transaction records and relevant correspondence.
Lawful basis: Legal obligation.
Where we rely on consent, you can withdraw your consent at any time.
Where we rely on legitimate interests, we only do so where we believe our interests do not override your rights and freedoms.
Marketing and newsletters
If you sign up to receive our newsletter, updates, resources or marketing emails, we will use your information to send you the content you requested.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at jane@jessanol.com.
We will not sell your personal information to third parties for marketing purposes.
Who we share personal information with
We may share personal information where necessary with trusted third-party service providers who help us run our business and deliver our services.
This may include providers of:
website hosting and website forms
client portal and CRM systems
email and newsletter platforms
payment processing and accounting systems
cloud storage and business software
video conferencing and webinar platforms
project management tools
learning platforms or course delivery tools
professional advisers, such as accountants, legal advisers or insurers
We may also share information where required by law, for example with HMRC, regulators, courts or other authorities.
Where we use third-party service providers, we take reasonable steps to ensure they handle personal information securely and only for appropriate purposes.
International transfers
Some of the systems we use may store or process personal information outside the UK.
Where this happens, we expect appropriate safeguards to be in place, such as adequacy regulations, approved contractual clauses or other lawful transfer mechanisms under UK data protection law.
How long we keep personal information
We only keep personal information for as long as we need it for the purpose it was collected, including for legal, accounting, reporting, contractual or legitimate business reasons.
As a general guide:
How we protect personal information
We take appropriate steps to protect personal information, including:
limiting access to people who need it
using password-protected systems
using secure business software and cloud storage
keeping systems and accounts under review
taking care when sharing files or client information
using appropriate security settings within the platforms we use
reviewing and deleting information when it is no longer needed
No system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.
Your data protection rights
Under UK data protection law, you have rights over your personal information.
These include:
the right to be informed about how your information is used
the right to access the personal information we hold about you
the right to ask us to correct inaccurate or incomplete information
the right to ask us to delete your personal information
the right to ask us to restrict how we use your information
the right to object to how we use your information
the right to data portability in certain circumstances
the right to withdraw consent where we rely on consent
If you make a request, we will respond without undue delay and within one month, unless the request is complex and we are legally allowed more time.
To make a request, contact us at jane@jessanol.com
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated: May 2026.