The Blog
Real-World Learning, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI at work
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
“Just ask if you need anything” isn’t as helpful as we think
“Just ask if you need anything” sounds helpful, but it only works if people know what to ask for. This blog explores why clients, employees and learners often need clearer guidance, practical examples and hands-on support that helps them move forward.
It’s not the form, it’s the feeling
A form is rarely just a form. Whether it’s an enquiry form, event sign-up, learning registration or onboarding step, it quietly shapes how people feel about your business. This blog explores why forms are part of the customer experience, and how small changes can make them feel clearer, warmer and easier to complete.
Sometimes Businesses Don’t Need More Advice.
Sometimes businesses do not need another strategy session. They need practical help getting things done. Here’s why Jessanol is making structured business support a more central part of its services.
13 Minutes and Counting: The Battle to Rescue Your Team’s Focus
AI was meant to make work easier, but for many SME teams the reality feels noisier. This blog explores how AI is changing productivity, focus and engagement, and what small business leaders can do to help teams work with more clarity and less distraction.
10am for the win: who are you excluding from your business events?
Event timing can quietly decide who feels able to attend your business events, workshops, webinars or networking sessions. This blog explores why the time you choose matters, who may be unintentionally excluded, and how a more thoughtful approach can help more people say yes.
I Went Looking for Learning Tech SMEs Can Actually Use
I went to Learning Technologies looking for tools SMEs could actually use, and came away with a more useful question. Do small businesses need more learning tech, or do they need clearer structure, better curation and practical support that fits the way they really work?
3 Simple Ways to Show ROI on Funded Learning (Without Overcomplicating It)
Struggling to show ROI on funded learning?
You don’t need complex frameworks or heavy reporting.
Here are three simple, practical ways to evidence impact and turn learning into something tangible, measurable, and meaningful.
What Counts as ‘Good’ Learning When It’s Funded by Public Money?
When money is spent on learning, whether public funding or internal budget, there’s an expectation it delivers value. But what does “good” actually look like? This blog explores how to sense-check learning investment and ensure it leads to real, measurable impact.
5 Training Tactics SMEs Can Use This Week (Without Rebuilding Everything)
Most SME training gets completed but not used. These five simple tactics help you connect learning to real work, so it actually sticks and makes a difference day-to-day.

