Mobile Learning for Age-Related Sale Training

  • Trading Standards Officers could not continue to deliver face-to-face training to retailers.

  • Existing e-learning was not designed for mobile learning and out of date.

  • Retailers could not afford to spare staff for off-site training.

  • Training for staff on sales compliance for vapes and nicotine products was ineffective, inaccurate and sometimes not happening.

Business Challenge:

Solution:

  • Phone/tablet-based Interactive modules to deliver essential legal knowledge and practice.

  • A blend of essential theory and plenty of opportunities to check understanding and find further information.

  • Downloadable guides and tools for retailers to use within the e-learning.

  • Hosted on an LMS for compliance tracking and certification production.

Return on Investment:

  • Reduced hours spent delivering face-to-face training by Trading Standards Officers.

  • Fewer basic queries directed to Trading Standards Officers.

  • Accessible mobile e-learning is available on demand for retailers across England and complies with current legislation.

  • Provision of a ‘carrot’ for retailers when they have failed test purchases, to address non-compliance.

Hexagon with film icon inside.
Hand holding a mobile phone, displaying the home page of the Managing Due Diligence course by Jessanol.

Highlights

  • Interactive assessment.

  • Practice scenarios.

  • Downloadable support materials.

  • Interactive ‘pull’ options for extra learning.

This diagram shows seven e-learning modules, each with a description of their contents.

I designed and produced seven modules, each focused on tasks within age-related sales.

Each module is designed to be standalone or undertaken in a series by role.

Hands-on practice proved essential in the e-learning experience, with realistic scenarios included extensively within the modules.

Each scenario presents the learner with various paths through multiple decision points, leading to different outcomes for the characters.

Phone displaying the start of a scenario, with instructions for the user to select continue.

Contact Me

I help clients design and develop engaging learning experiences that bring results.

I’d love to find out more about your project to see if my services are a good fit for your needs.

An initial free conversation between us to explore your needs, challenges, and goals; and if we have the chemistry to work together.

It will help me understand the scope of work before proposing a solution or providing a quote.

Or, e-mail me: jane@jessanol.com with a quick outline of your project or what problem you're trying to solve.

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