Mobile Learning for Age-Related Sale Training
Trading Standards Officers could not continue to deliver face-to-face training to retailers.
Existing e-learning was not designed for mobile learning and out of date.
Retailers could not afford to spare staff for off-site training.
Training for staff on sales compliance for vapes and nicotine products was ineffective, inaccurate and sometimes not happening.
Business Challenge:
Solution:
Phone/tablet-based Interactive modules to deliver essential legal knowledge and practice.
A blend of essential theory and plenty of opportunities to check understanding and find further information.
Downloadable guides and tools for retailers to use within the e-learning.
Hosted on an LMS for compliance tracking and certification production.
Return on Investment:
Reduced hours spent delivering face-to-face training by Trading Standards Officers.
Fewer basic queries directed to Trading Standards Officers.
Accessible mobile e-learning is available on demand for retailers across England and complies with current legislation.
Provision of a ‘carrot’ for retailers when they have failed test purchases, to address non-compliance.
Highlights
Interactive assessment.
Practice scenarios.
Downloadable support materials.
Interactive ‘pull’ options for extra learning.
The Experience Design
Seven focused modules were created, each aligned to key age-restricted sales tasks.
Modules could be taken individually or as a structured pathway
Realistic scenarios formed the core of the experience
Learners made decisions at key moments, leading to different outcomes
Immediate feedback supported learning in the moment
This ensured learning wasn’t just consumed, it was applied.
Contact Me
I help clients design and develop engaging learning experiences that bring results.
I’d love to find out more about your project to see if my services are a good fit for your needs.
An initial free conversation between us to explore your needs, challenges, and goals; and if we have the chemistry to work together.
It will help me understand the scope of work before proposing a solution or providing a quote.
Or, e-mail me: jane@jessanol.com with a quick outline of your project or what problem you're trying to solve.