Blended Learning Solution for Performance Management

This e-Learning course is part of an overall learning experience to support new managers in conducting effective performance reviews. It is designed to provide pre-learning in advance of an in-person workshop practicing undertaking employee performance reviews.

There was a need to reduce the cost of face-to-face training for performance management whilst increasing the quality and speed of offering.

It was felt that the current full-day training course was too long and needed to be focused on the hands-on practice.

Business Challenge

A short micro-learning course, providing the essential terminology, process and Company expectations.

The course is designed to be deployed via automated workflows when the Manager is booked onto the workshop. Providing Managers with a quick, accessible course that could be accessed via phone, for completion before attendance of an in-person workshop.

The Solution

mobile phone displaying course title page for e-learning course by Jessanol

The HR Business Partner considered that providing this e-learning course in advance of the workshop would save valuable time during the face-to-face session delivering theory, enabling focus on hands-on practice.

This project initiated further work focusing on offering employees blended learning solutions.

Return on Investment

This e-Learning was designed and developed in collaboration with an HR Business Partner, using real-life business challenges to create a portfolio piece.

Portfolio Piece

Micro-learning Format.
Designed for Managers ‘on the go’.
Voice over and closed captions.
Interactive ‘pull’ options for extra learning.

Highlights

Technology used

Articulate Storyline
Twine

EXPERIENCE IT

Project Lifecycle

Process

LLAMA (Agile based) project methodology was used, supported by Asana software, enabling rapid development of the e-Learning courseware. The course was built in two releases, enabling the SME review to occur within the course itself.
Analysis

Discussions with the HR Business Partner resulted in analysis of the business challenge and the production of a set of requirements.
Action Mapping

Action Mapping was an essential activity, identifying the desired actions that the learner was expected to undertake to complete a performance review.
Solution Design

Course mapping resulted in the production of the curriculum design and solution design documents: who was learning what; and how.
Visual Design

The course look and feel was mocked up, reviewed and updated, resulting in a suite of frames that were used throughout the course. Corporate styling and branding were used, in collaboration with best practice instructional design and primary route of delivery: mobile phone, to result in a clean modern look and feel, balanced for cognitive load and accessible format.
Build and Iteration

The course was built initially directly into Storyline in two releases. Thus enabling easy review of each release and I could incorporate feedback into the current and future releases. Reviewing the course itself simplified the review process, kept feedback structured and tracked; and removed the need for storyboards.
Testing and Deployment

Testing was completed during and after build. Test scripts for technical testing, e.g. navigation and bugs; and QA testing, e.g. layout, animation, timing were used. On completion of the build, Accessibility testing was undertaken, supported by test scripts and technology; and User Experience testing to identify any remediation work. Final updates were made before deployment online.
Return on Investment

Following the completion of the e-Learning, the course was reviewed by the HR Business Partner. She felt confident that the course provided a very cost-effective means of delivering information to managers, quickly and just in time for workshops.