The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Google Drive folder structure
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- VA support for small business
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
- behind the scenes business support
- business admin support
- business software
- business tools
- choose the right software for your business
- choosing business software
- client follow-up system
- client tracking system
- email follow-up system
- email task management
- getting help in your small business
- handing work over to a VA
I Went Looking for Learning Tech SMEs Can Actually Use
I went to Learning Technologies looking for tools SMEs could actually use, and came away with a more useful question. Do small businesses need more learning tech, or do they need clearer structure, better curation and practical support that fits the way they really work?
5 Training Tactics SMEs Can Use This Week (Without Rebuilding Everything)
Most SME training gets completed but not used. These five simple tactics help you connect learning to real work, so it actually sticks and makes a difference day-to-day.
We’re planning something for Learning at Work Week… and it matters more than ever
Learning is declining. Not because people don’t want to learn, but because it’s become something we try to fit in around everything else.
As work becomes more complex and collaborative, that gap is starting to show.
This Learning at Work Week, we’re taking a different approach, focusing on small, practical changes that make work feel easier.
T’was the Night Before Christmas…
Before we log off for Christmas and New Year, we wanted to pause, properly pause. The inbox is quieter, the to-do list has finally stopped growing, and the learning platforms are (mostly) behaving themselves. So, in the spirit of the season, here’s a slightly tongue-in-cheek Learning & Development take on ’Twas the Night Before Christmas …
It Gets Dark at Lunchtime… and Somehow That Got Me Thinking
Learning in small businesses doesn’t always show up as courses or workshops. More often, it’s the small, everyday skills that quietly build capability over time.
Asking for Help is Cheating!
Asking for help isn’t cheating, but many of us still behave as if it is. In SMEs, that mindset can quietly limit learning, confidence, and performance.
Building Knowledge Together: Ideas for Learning at Work 2025
Learning at Work Week 2025 is a chance to make everyday learning more visible, shared, and intentional. Here are simple, practical ideas SMEs can use to build knowledge together without adding pressure.
Why E-Learning Works Wonders for Small Teams
E-learning isn’t just for large organisations. For small teams, it can be one of the most effective ways to save time, improve consistency, and support performance without adding complexity.
From Chats to Skills: Why Slack Is Your Learning Secret Weapon
Slack isn’t just for messages and updates. For SMEs, it can be a simple, cost-effective way to share learning, build skills, and create a culture of continuous improvement.
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