The Blog
Real-World Learning, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- Accessibility
- Business Admin
- Business events
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- CRM no longer fits your business
- CRM not working
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- SME Support
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- VA
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- Working Smarter
- Workplace focus
- business software
- business tools
- choose the right software for your business
- choosing business software
- human judgement and AI
- organise business processes
- replace your CRM
- small business CRM
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Sideways Moves, Stalled Careers & Hidden Talent: The Skills Trap Businesses Don’t See
Many employees aren’t lacking talent, they’re stuck in roles where their skills aren’t visible or developed. Here’s why SMEs are facing hidden capability gaps and what to do about it.
Lifelong Learning Is Broken (And How You Can Fix It)
Lifelong learning is failing and SMEs are feeling it first.
From declining participation to disengaged teams, the system isn’t built for how people actually learn at work.
Here’s what’s really going wrong and how to fix it with practical, performance-driven learning.
The UK Skills Paradox: Why SMEs Need to Rethink Training Now
New UK research reveals a surprising paradox: while skills are becoming more important than ever, employer investment in training is falling.
So what does this mean for SMEs trying to build capable teams and stay competitive?
This article explores the real skills challenge facing UK businesses.
Older Workers Are Staying Longer, So Why Aren’t We Helping Them Progress?
There’s a quiet shift happening in the UK workforce, one that matters enormously for SMEs, even though it rarely makes the headlines.
We’re getting older.
And that means your workforce, whether you employ two people or twenty, is changing too.
The performance problems that don’t show up in reports
It’s a new year, but the same interruptions, Teams calls and “can we grab 10 minutes?” requests are still filling your diary.
When everything looks fine on paper but feels heavy in practice, you’re probably dealing with performance problems that never show up in reports.
The Green Skills Gap Is Coming for SMEs, Ready or Not
One in five UK workers will see their roles change due to the green transition.
Discover what this means for SMEs, which skills will be in demand, and how to prepare your team.
How AI is Changing the Definition of Good Performance
If you run or work in a small business, you’ve probably had at least one conversation this year that sounded like:
“Will AI replace our jobs?”
“Is this going to make people redundant?”
“Should we be worried?”
And the honest answer, according to the latest CIPD research is:
Not really. But the way work works is changing. Fast.
Where SMEs do need to focus?
Building the Skills Your Business Needs by 2035
By 2035, the skills businesses need most won’t be technical, they’ll be human. Here’s how SMEs can build communication, problem-solving, and decision-making skills into everyday work.
Before You Invest in Another Training Course, Ask Yourself One Question
Before investing in another training course, ask one simple question: what do people actually need to do differently? Without that clarity, even well-designed training can fail to deliver results.

