The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Google Drive folder structure
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- VA support for small business
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
- behind the scenes business support
- business admin support
- business software
- business tools
- choose the right software for your business
- choosing business software
- client follow-up system
- client tracking system
- email follow-up system
- email task management
- getting help in your small business
- handing work over to a VA
Why Your Training Isn’t Paying Off (and How to Tell Before You Waste More Time)
Most SMEs invest time in training that feels productive at the time, but doesn’t actually change anything. If you’re not sure whether your training is worth the time, this will help you sense-check it before you invest any more.
Why I Don’t Use Video in SkillSmart Courses
Most online courses rely on video. I don’t. Here’s why SkillSmart courses focus on action, thinking, and behaviour change, not passive watching.
When Skills Don’t Match the Job: Stop Losing Performance to Bad Training.
Businesses lose performance when training teaches tasks instead of capability.
Discover how to fix confusion, friction and information overload to build real skills.
The Real Problem Behind Skills Shortages? Businesses Aren’t Doing This One Thing
Skills shortages aren’t the problem, unstructured training is. Discover how businesses can fix capability gaps quickly with simple, structured learning systems.
Human Skills Every SME Needs for the Future of Work
As work evolves, the skills SMEs need most aren’t technical, they’re human. Here’s why skills like communication, problem-solving, and adaptability are becoming critical for the future of work.
How to Curate Learning Experiences using Slack
Most SMEs don’t have a learning problem, they have a knowledge organisation problem. Here’s how to use Slack to curate and share learning that actually gets used.
How to Organise Training Resources for Your Team Without Starting From Scratch
Curated learning doesn’t have to be complicated. By selecting, organising, and sharing the right resources, SMEs can create effective training without building everything from scratch.
Essentials: What is Curated Training?
Curated training isn’t about creating content from scratch. It’s about finding, selecting, and organising the best learning resources so your team can access what actually helps them do their job better.
The Drawbacks of Using Off-the-Shelf E-Learning for SMEs
Off-the-shelf e-learning can look like a quick, cost-effective solution. But for many SMEs, it leads to low engagement and little real change. Here’s where it falls short and what to consider instead.
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