The Blog
Real-World Learning, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Google Drive folder structure
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
- business software
- business tools
- choose the right software for your business
- choosing business software
- email follow-up system
- email task management
- getting help in your small business
- handing work over to a VA
- how to organise Google Drive
- how to organise business emails
- how to work with a VA
- human judgement and AI
- organise Google Drive for business
- organise business processes
- replace your CRM
- small business CRM
How do I stop using my inbox as my task list?
If your inbox has become your task list, filing cabinet, reminder system and general holding pen for “things I must not forget”, this one is for you.
This blog looks at how to move actions, follow-ups and reminders out of email and into a simple system that actually supports the work.

