The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Fixed-price project
- Google Drive folder structure
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Outsource
- Outsourcing
- Performance
- Practical Business Support
- Practical support
- SME Support
- Small business
- Software support
- Team productivity
- User experience
- VA
- VA support for small business
- Virtual Assistant
- Virtual Support
- Virtual assistance
- Working Smarter
- Working with a VA
- Workplace focus
- behind the scenes business support
- business admin support
- business software
- business tools
- choose the right software for your business
- choosing business software
How do I try working with a VA without making a big commitment?
Working with a VA for the first time can feel like a big step.
A contained, fixed-price project gives you a useful result while allowing both of you to find out how well the working relationship fits.
How do I choose the right VA for my business?
Choosing a VA isn’t simply about finding somebody who can complete a list of tasks.
Here’s how to assess their experience, professionalism and way of working; and decide whether the relationship feels right for both of you.
I know I need help, but I don’t know what with
You know you need help, but you’re not quite sure what to hand over. This blog looks at how to spot the regular admin, recurring tasks and messy little business bits that might be worth simplifying, organising or outsourcing.
When doing it yourself stops making financial sense
There comes a point where doing everything yourself stops making financial sense. If regular admin is taking time away from higher-value work, this blog helps you spot what might be worth simplifying, organising or handing over.
How do I keep track of client follow-ups without relying on memory?
If client follow-ups are currently living in your inbox, notebook, sticky notes and the optimistic part of your brain that says “I’ll remember”, this one is for you.
This blog looks at how to create a simple client follow-up system, so proposals, paperwork, decisions and gentle nudges do not disappear under the digital sofa.
How do I stop using my inbox as my task list?
If your inbox has become your task list, filing cabinet, reminder system and general holding pen for “things I must not forget”, this one is for you.
This blog looks at how to move actions, follow-ups and reminders out of email and into a simple system that actually supports the work.
How do I organise Google Drive so I can actually find things?
Google Drive is brilliant… until you’re searching for that file and all you can remember is that it was definitely saved somewhere sensible.
In this blog, I’m looking at how to organise Google Drive in a way that actually supports how your business works, with clearer folders, better file names, fewer mystery “final final” versions, and a bit less digital cupboard chaos.
How to choose the right software for your business
Choosing new software can feel like the answer when your business feels disorganised. But before you sign up for another tool, it helps to ask a better question: what are you actually trying to make easier?
This blog looks at why the right tool starts with the goal, not the platform.
“Just ask if you need anything” isn’t as helpful as we think
“Just ask if you need anything” sounds helpful, but it only works if people know what to ask for. This blog explores why clients, employees and learners often need clearer guidance, practical examples and hands-on support that helps them move forward.
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