The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- Business systems
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Client onboarding
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Fixed-price project
- Getting it done
- Google Drive folder structure
- Inclusive events
- Knowledge management
- Leadership
- Onboarding
- Operations Support
- Outsource
- Outsourcing
- Performance
- Planning
- Practical Business Support
- Practical support
- Prioritise
- Projects
- Q4
- Right to work
- SME Support
- SOPs
- Small business
- Software support
- Team productivity
- UK SME cost pressures
- User experience
- VA
- VA support for small business
- Virtual Assistant
Do I need to carry out a right-to-work check for a freelancer or VA?
Right-to-work responsibilities extend beyond traditional employment from 1 October 2026, but they will not automatically apply to every freelancer or virtual assistant. The working arrangement matters more than its label.
The two jobs of Q4: finishing this year and preparing for the next
Q4 brings two jobs: completing what genuinely needs to happen this year and preparing enough for the next one to begin well.
Here’s how to use do, defer, delegate or drop and find the critical path through the work that remains.
I don’t have time to get a virtual assistant up to speed
Getting a virtual assistant started can feel like another job when you are already busy.
Here’s what onboarding actually requires from you, and what Jessanol manages behind the scenes.
Have you noticed how much more it costs to run your business?
Business costs rarely increase all at once.
The British Chamber of Commerce Cost Stack Calculator brings those individual increases together and I thought it was genuinely worth sharing.
Do I need an employee or a virtual assistant?
Do you need regular internal capacity or more flexible external support?
This practical comparison looks beyond hourly rates to help you decide whether an employee or virtual assistant better suits the work your business needs.
How do I try working with a VA without making a big commitment?
Working with a VA for the first time can feel like a big step.
A contained, fixed-price project gives you a useful result while allowing both of you to find out how well the working relationship fits.
How do I choose the right VA for my business?
Choosing a VA isn’t simply about finding somebody who can complete a list of tasks.
Here’s how to assess their experience, professionalism and way of working; and decide whether the relationship feels right for both of you.
I know I need help, but I don’t know what with
You know you need help, but you’re not quite sure what to hand over. This blog looks at how to spot the regular admin, recurring tasks and messy little business bits that might be worth simplifying, organising or outsourcing.
When doing it yourself stops making financial sense
There comes a point where doing everything yourself stops making financial sense. If regular admin is taking time away from higher-value work, this blog helps you spot what might be worth simplifying, organising or handing over.
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