The Blog
Real-World Learning, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Google Drive folder structure
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
- business software
- business tools
- choose the right software for your business
- choosing business software
- email follow-up system
- email task management
- getting help in your small business
- handing work over to a VA
- how to organise Google Drive
- how to organise business emails
- how to work with a VA
- human judgement and AI
- organise Google Drive for business
- organise business processes
- replace your CRM
- small business CRM
How do I stop using my inbox as my task list?
If your inbox has become your task list, filing cabinet, reminder system and general holding pen for “things I must not forget”, this one is for you.
This blog looks at how to move actions, follow-ups and reminders out of email and into a simple system that actually supports the work.
How do I organise Google Drive so I can actually find things?
Google Drive is brilliant… until you’re searching for that file and all you can remember is that it was definitely saved somewhere sensible.
In this blog, I’m looking at how to organise Google Drive in a way that actually supports how your business works, with clearer folders, better file names, fewer mystery “final final” versions, and a bit less digital cupboard chaos.
How to choose the right software for your business
Choosing new software can feel like the answer when your business feels disorganised. But before you sign up for another tool, it helps to ask a better question: what are you actually trying to make easier?
This blog looks at why the right tool starts with the goal, not the platform.
“Just ask if you need anything” isn’t as helpful as we think
“Just ask if you need anything” sounds helpful, but it only works if people know what to ask for. This blog explores why clients, employees and learners often need clearer guidance, practical examples and hands-on support that helps them move forward.
It’s not the form, it’s the feeling
A form is rarely just a form. Whether it’s an enquiry form, event sign-up, learning registration or onboarding step, it quietly shapes how people feel about your business. This blog explores why forms are part of the customer experience, and how small changes can make them feel clearer, warmer and easier to complete.
Sometimes Businesses Don’t Need More Advice.
Sometimes businesses do not need another strategy session. They need practical help getting things done. Here’s why Jessanol is making structured business support a more central part of its services.
13 Minutes and Counting: The Battle to Rescue Your Team’s Focus
AI was meant to make work easier, but for many SME teams the reality feels noisier. This blog explores how AI is changing productivity, focus and engagement, and what small business leaders can do to help teams work with more clarity and less distraction.
10am for the win: who are you excluding from your business events?
Event timing can quietly decide who feels able to attend your business events, workshops, webinars or networking sessions. This blog explores why the time you choose matters, who may be unintentionally excluded, and how a more thoughtful approach can help more people say yes.

