The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Google Drive folder structure
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- VA support for small business
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
- behind the scenes business support
- business admin support
- business software
- business tools
- choose the right software for your business
- choosing business software
- client follow-up system
- client tracking system
- email follow-up system
- email task management
- getting help in your small business
- handing work over to a VA
I know I need help, but I don’t know what with
You know you need help, but you’re not quite sure what to hand over. This blog looks at how to spot the regular admin, recurring tasks and messy little business bits that might be worth simplifying, organising or outsourcing.
When doing it yourself stops making financial sense
There comes a point where doing everything yourself stops making financial sense. If regular admin is taking time away from higher-value work, this blog helps you spot what might be worth simplifying, organising or handing over.
How do I get VA support when I haven’t got time to explain everything?
Need VA support, but haven’t got time to explain everything?
That feeling can stop small business owners taking action altogether. It feels too big, too hard, and too much like an “I’ll deal with that another day” problem, so you manage on.
But you don’t need tidy folders, perfect processes and a ceremonial handover document before asking for help.
In this blog, I’m sharing seven practical ways to start handing work over when you don’t have time to prepare properly, beginning with one annoying repeat task, the messy version, and a clearer way forward.
Is AI replacing virtual assistants, or changing what clients really need?
AI can draft, summarise, organise and speed things up. But does that mean virtual assistants and business support professionals are becoming less useful?
This blog explores what clients are really asking when they wonder whether AI can replace human support, and why experience, judgement and context still matter.
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