The Blog
Real-World Learning, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Google Drive folder structure
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
- business software
- business tools
- choose the right software for your business
- choosing business software
- email follow-up system
- email task management
- getting help in your small business
- handing work over to a VA
- how to organise Google Drive
- how to organise business emails
- how to work with a VA
- human judgement and AI
- organise Google Drive for business
- organise business processes
- replace your CRM
- small business CRM
I Went Looking for Learning Tech SMEs Can Actually Use
I went to Learning Technologies looking for tools SMEs could actually use, and came away with a more useful question. Do small businesses need more learning tech, or do they need clearer structure, better curation and practical support that fits the way they really work?
5 Training Tactics SMEs Can Use This Week (Without Rebuilding Everything)
Most SME training gets completed but not used. These five simple tactics help you connect learning to real work, so it actually sticks and makes a difference day-to-day.
Why Your Training Isn’t Paying Off (and How to Tell Before You Waste More Time)
Most SMEs invest time in training that feels productive at the time, but doesn’t actually change anything. If you’re not sure whether your training is worth the time, this will help you sense-check it before you invest any more.
Sideways Moves, Stalled Careers & Hidden Talent: The Skills Trap Businesses Don’t See
Many employees aren’t lacking talent, they’re stuck in roles where their skills aren’t visible or developed. Here’s why SMEs are facing hidden capability gaps and what to do about it.
We’re planning something for Learning at Work Week… and it matters more than ever
Learning is declining. Not because people don’t want to learn, but because it’s become something we try to fit in around everything else.
As work becomes more complex and collaborative, that gap is starting to show.
This Learning at Work Week, we’re taking a different approach, focusing on small, practical changes that make work feel easier.
The UK Skills Paradox: Why SMEs Need to Rethink Training Now
New UK research reveals a surprising paradox: while skills are becoming more important than ever, employer investment in training is falling.
So what does this mean for SMEs trying to build capable teams and stay competitive?
This article explores the real skills challenge facing UK businesses.
Essentials: What is Curated Training?
Curated training isn’t about creating content from scratch. It’s about finding, selecting, and organising the best learning resources so your team can access what actually helps them do their job better.
Personas and Why We Need Them.
Most training isn’t ineffective because the content is poor, it’s because it’s designed for “everyone” and lands with no one. Personas help you focus on who learning is really for, making it more relevant, practical, and easier to apply.
5 Tips for Agile influenced Change Management in e-Learning Projects.
E-learning projects don’t struggle because change happens, they struggle because it isn’t managed clearly. These five practical tips help you handle change in a structured way, protecting time, budget, and outcomes.

