The Blog
Real-World Learning, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
- human judgement and AI
- replace your CRM
- small business CRM
- small business processes
- virtual assistant services
When It’s Time to Fire Your CRM
Replacing a CRM was not on my plan for the week. In fact, I thought this story was going to start with porridge. But by Wednesday, I had realised that one of the longest-serving systems in my business was no longer the right fit.