The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- Business systems
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Fixed-price project
- Google Drive folder structure
- Inclusive events
- Knowledge management
- Leadership
- Onboarding
- Operations Support
- Outsource
- Outsourcing
- Performance
- Practical Business Support
- Practical support
- Projects
- SME Support
- SOPs
- Small business
- Software support
- Team productivity
- UK SME cost pressures
- User experience
- VA
- VA support for small business
- Virtual Assistant
- Virtual Support
- Virtual assistance
- Working Smarter
- Working with a VA
- Workplace focus
- behind the scenes business support
Review and Test: the stage that really matters
Most e-learning doesn’t fail during design, it fails after launch. Review and testing is the stage that protects quality, usability, and trust, ensuring learning works in the real world, not just on paper.
How to Successfully Deploy E-Learning
Most e-learning doesn’t fail because of the content, it fails at deployment. Without clear purpose, communication, and support, even well-designed learning gets ignored. This is how to make it stick.
What did you learn today?
In a world full of courses, apps, and content, it’s easy to mistake learning for progress. But if nothing changes in real work, has anything actually been learned? This is why the question we ask needs to change.
Backward Design: Why Starting at the End Changes Everything
Most training starts with content and only later asks what people need to do differently. Backward design flips that, helping you start with outcomes and build learning that actually improves performance.
Converting Training into E-Learning (Without Just Uploading the Slides)
Converting training into e-learning isn’t just a format change. Without the structure of the classroom, simply uploading slides loses the learning. This guide shows how to simplify, refocus, and design for real performance.
Personas and Why We Need Them.
Most training isn’t ineffective because the content is poor, it’s because it’s designed for “everyone” and lands with no one. Personas help you focus on who learning is really for, making it more relevant, practical, and easier to apply.
5 Tips for Agile influenced Change Management in e-Learning Projects.
E-learning projects don’t struggle because change happens, they struggle because it isn’t managed clearly. These five practical tips help you handle change in a structured way, protecting time, budget, and outcomes.
Why we all need Action Mapping
Most training doesn’t fail because it’s badly built, it fails because it’s solving the wrong problem. Action Mapping shifts the focus from content to behaviour, helping you design learning that actually changes what people do.
The Power of Scenarios (and Why Content Alone Isn’t Enough)
Action speaks louder than words.
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