The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- Business systems
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Fixed-price project
- Google Drive folder structure
- Inclusive events
- Knowledge management
- Leadership
- Onboarding
- Operations Support
- Outsource
- Outsourcing
- Performance
- Practical Business Support
- Practical support
- Projects
- SME Support
- SOPs
- Small business
- Software support
- Team productivity
- UK SME cost pressures
- User experience
- VA
- VA support for small business
- Virtual Assistant
- Virtual Support
- Virtual assistance
- Working Smarter
- Working with a VA
- Workplace focus
- behind the scenes business support
Human Skills Every SME Needs for the Future of Work
As work evolves, the skills SMEs need most aren’t technical, they’re human. Here’s why skills like communication, problem-solving, and adaptability are becoming critical for the future of work.
The Hardest (Paid) Job in the World
Being a line manager is one of the hardest jobs in business, yet most people are never properly trained for it. Here’s why the role feels so heavy, and what actually helps.
How to Curate Learning Experiences using Slack
Most SMEs don’t have a learning problem, they have a knowledge organisation problem. Here’s how to use Slack to curate and share learning that actually gets used.
How to Organise Training Resources for Your Team Without Starting From Scratch
Curated learning doesn’t have to be complicated. By selecting, organising, and sharing the right resources, SMEs can create effective training without building everything from scratch.
Before You Invest in Another Training Course, Ask Yourself One Question
Before investing in another training course, ask one simple question: what do people actually need to do differently? Without that clarity, even well-designed training can fail to deliver results.
Essentials: What is Curated Training?
Curated training isn’t about creating content from scratch. It’s about finding, selecting, and organising the best learning resources so your team can access what actually helps them do their job better.
Asking for Help is Cheating!
Asking for help isn’t cheating, but many of us still behave as if it is. In SMEs, that mindset can quietly limit learning, confidence, and performance.
Navigating Tough Economics and Empowering SMEs to Thrive
When resources are tight, SMEs can’t afford wasted time or ineffective training. This blog explores how to build capability and improve performance without adding unnecessary complexity or cost.
Building Knowledge Together: Ideas for Learning at Work 2025
Learning at Work Week 2025 is a chance to make everyday learning more visible, shared, and intentional. Here are simple, practical ideas SMEs can use to build knowledge together without adding pressure.
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