The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Google Drive folder structure
- Inclusive events
- Leadership
- Onboarding
- Operations Support
- Performance
- Practical Business Support
- Practical support
- SME Support
- Software support
- Team productivity
- User experience
- VA
- VA support for small business
- Virtual Assistant
- Virtual Support
- Working Smarter
- Workplace focus
- behind the scenes business support
- business admin support
- business software
- business tools
- choose the right software for your business
- choosing business software
- client follow-up system
- client tracking system
- email follow-up system
- email task management
- getting help in your small business
- handing work over to a VA
Building the Skills Your Business Needs by 2035
By 2035, the skills businesses need most won’t be technical, they’ll be human. Here’s how SMEs can build communication, problem-solving, and decision-making skills into everyday work.
It Gets Dark at Lunchtime… and Somehow That Got Me Thinking
Learning in small businesses doesn’t always show up as courses or workshops. More often, it’s the small, everyday skills that quietly build capability over time.
Human Skills Every SME Needs for the Future of Work
As work evolves, the skills SMEs need most aren’t technical, they’re human. Here’s why skills like communication, problem-solving, and adaptability are becoming critical for the future of work.
The Hardest (Paid) Job in the World
Being a line manager is one of the hardest jobs in business, yet most people are never properly trained for it. Here’s why the role feels so heavy, and what actually helps.
How to Curate Learning Experiences using Slack
Most SMEs don’t have a learning problem, they have a knowledge organisation problem. Here’s how to use Slack to curate and share learning that actually gets used.
How to Organise Training Resources for Your Team Without Starting From Scratch
Curated learning doesn’t have to be complicated. By selecting, organising, and sharing the right resources, SMEs can create effective training without building everything from scratch.
Before You Invest in Another Training Course, Ask Yourself One Question
Before investing in another training course, ask one simple question: what do people actually need to do differently? Without that clarity, even well-designed training can fail to deliver results.
Essentials: What is Curated Training?
Curated training isn’t about creating content from scratch. It’s about finding, selecting, and organising the best learning resources so your team can access what actually helps them do their job better.
Asking for Help is Cheating!
Asking for help isn’t cheating, but many of us still behave as if it is. In SMEs, that mindset can quietly limit learning, confidence, and performance.
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