The Blog
Real-World Working, Onboarding and Performance That Actually Works
You have questions and I love to write- goes with the job. But even more, I love to share. So welcome to a source of articles, where you’ll discover answers to your questions, insightful articles and tips for SME businesses.
Standard disclaimer here: These articles are my own work and my own opinions. I don’t represent any official position of my clients, former employers, or any other company.
Tag
- AI and virtual assistants
- AI at work
- AI for small business
- AI tools for business
- AI virtual assistant support
- Accessibility
- Business Admin
- Business events
- Business forms
- Business support
- Business systems
- CRM
- CRM follow-up process
- CRM no longer fits your business
- CRM not working
- Client experience
- Customer experience
- Digital Learning
- Employee Training
- Enquiry forms
- Event planning
- Fixed-price project
- Google Drive folder structure
- Inclusive events
- Knowledge management
- Leadership
- Onboarding
- Operations Support
- Outsource
- Outsourcing
- Performance
- Practical Business Support
- Practical support
- Projects
- SME Support
- SOPs
- Small business
- Software support
- Team productivity
- UK SME cost pressures
- User experience
- VA
- VA support for small business
- Virtual Assistant
- Virtual Support
- Virtual assistance
- Working Smarter
- Working with a VA
- Workplace focus
- behind the scenes business support
New Year, New Quarter, New Financial Year
Q1 is the best time for SMEs to fix skills and clarity before performance suffers. Here’s how to strengthen capability without adding more training.
Why I Don’t Use Video in SkillSmart Courses
Most online courses rely on video. I don’t. Here’s why SkillSmart courses focus on action, thinking, and behaviour change, not passive watching.
When Skills Don’t Match the Job: Stop Losing Performance to Bad Training.
Businesses lose performance when training teaches tasks instead of capability.
Discover how to fix confusion, friction and information overload to build real skills.
The Green Skills Gap Is Coming for SMEs, Ready or Not
One in five UK workers will see their roles change due to the green transition.
Discover what this means for SMEs, which skills will be in demand, and how to prepare your team.
T’was the Night Before Christmas…
Before we log off for Christmas and New Year, we wanted to pause, properly pause. The inbox is quieter, the to-do list has finally stopped growing, and the learning platforms are (mostly) behaving themselves. So, in the spirit of the season, here’s a slightly tongue-in-cheek Learning & Development take on ’Twas the Night Before Christmas …
The Real Problem Behind Skills Shortages? Businesses Aren’t Doing This One Thing
Skills shortages aren’t the problem, unstructured training is. Discover how businesses can fix capability gaps quickly with simple, structured learning systems.
How AI is Changing the Definition of Good Performance
If you run or work in a small business, you’ve probably had at least one conversation this year that sounded like:
“Will AI replace our jobs?”
“Is this going to make people redundant?”
“Should we be worried?”
And the honest answer, according to the latest CIPD research is:
Not really. But the way work works is changing. Fast.
Where SMEs do need to focus?
Building the Skills Your Business Needs by 2035
By 2035, the skills businesses need most won’t be technical, they’ll be human. Here’s how SMEs can build communication, problem-solving, and decision-making skills into everyday work.
It Gets Dark at Lunchtime… and Somehow That Got Me Thinking
Learning in small businesses doesn’t always show up as courses or workshops. More often, it’s the small, everyday skills that quietly build capability over time.
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