A behind-the-scenes interview with Jane and Aidan about how AI supports the day-to-day running of Jessanol.

From email wording and blog writing to ideas, research and the occasional overenthusiastic Labrador puppy moment, this is a light-hearted look at what human and AI collaboration really looks like.

If your inbox has become your task list, filing cabinet, reminder system and general holding pen for “things I must not forget”, this one is for you.

This blog looks at how to move actions, follow-ups and reminders out of email and into a simple system that actually supports the work.

Google Drive is brilliant… until you’re searching for that file and all you can remember is that it was definitely saved somewhere sensible.

In this blog, I’m looking at how to organise Google Drive in a way that actually supports how your business works, with clearer folders, better file names, fewer mystery “final final” versions, and a bit less digital cupboard chaos.

Need VA support, but haven’t got time to explain everything?

That feeling can stop small business owners taking action altogether. It feels too big, too hard, and too much like an “I’ll deal with that another day” problem, so you manage on.

But you don’t need tidy folders, perfect processes and a ceremonial handover document before asking for help.

In this blog, I’m sharing seven practical ways to start handing work over when you don’t have time to prepare properly, beginning with one annoying repeat task, the messy version, and a clearer way forward.

Choosing new software can feel like the answer when your business feels disorganised. But before you sign up for another tool, it helps to ask a better question: what are you actually trying to make easier?

This blog looks at why the right tool starts with the goal, not the platform.

Replacing a CRM was not on my plan for the week. In fact, I thought this story was going to start with porridge. But by Wednesday, I had realised that one of the longest-serving systems in my business was no longer the right fit.

AI can draft, summarise, organise and speed things up. But does that mean virtual assistants and business support professionals are becoming less useful?

This blog explores what clients are really asking when they wonder whether AI can replace human support, and why experience, judgement and context still matter.

“Just ask if you need anything” sounds helpful, but it only works if people know what to ask for. This blog explores why clients, employees and learners often need clearer guidance, practical examples and hands-on support that helps them move forward.

A form is rarely just a form. Whether it’s an enquiry form, event sign-up, learning registration or onboarding step, it quietly shapes how people feel about your business. This blog explores why forms are part of the customer experience, and how small changes can make them feel clearer, warmer and easier to complete.